Privacy and Data Policy

This Privacy Statement explains how Technoforge Industries and its controlled affiliates Process Personal Data. This Statement also answers specific questions that you may have regarding the privacy and security of collected data. This Statement is addressed to individuals with whom we interact, including visitors or users of our websites, applications (web or mobile), or online products and services; current and prospective customers; management and personnel of corporate customers and vendors; management and personnel of authorized dealerships and distributors; visitors to our facilities; and other recipients of our products and services. We refer to individuals whose Personal Data is Processed as 'you' in this Statement.

Personal Data may be shared with members of the Technoforge Industries Group. Technoforge Industries products and services are distributed through a network of authorized dealers and distributors. The majority of these authorized dealers and distributors are independently owned and operated businesses that may have their own privacy statements.

1. Types of Personal Data We Collect

We Process Personal Data about you. This section contains some common examples. Depending on your country/region and Applicable Law, the examples below may be considered Personal Data and/or may be collected from you.

Personal Details and Contact Information

• Name, date of birth, government identifiers, signature, image
• Address, phone number, email address
• Demographic information (such as gender, marital status, household, general location)
• Username, password, social media profile
• GPS location

Transaction and Financial Account Information

• Financial information (such as accountholder, account number, credit/debit card information, financing/leasing information)
• Transaction information (such as purchases, service history, payments, complaints, claims)
• Credit application information (such as assets, liabilities, income, occupation, financial statement information)
• Insurance information (such as proof of insurance)

Preference and Relationship Information

• Preference and relationship information (such as business type, interests)
• Business role information (such as occupation, job title, contact information, company details, employment history)
• Property, farm or business information
• Language preference
• Information about how you interact with us, authorized dealers and distributors, and business partners
• Details of accounts with us (such as purchases, inquiries, customer accounts, warranty claims history, payment history)

Computer, Device, Online Service, Social Media, and Internet Information

• Activity in our online services (such as username and password used to log in, date/time of visit, search details)
• Device identifier for any device used to access our online services (such as model, serial number, usage tracking)
• Information about pages or content visited on the online services
• Social media profile and comments (including views and opinions), images, and other information you may post on message boards, user forms (including social media) or in response to surveys
• Whether you have opened or read our communications
• Cookies and other tracking technologies
• Time and duration of use of the online services, error reports, and performance data
• Type and version of your device's operating system or web browser
• Hardware model and other unique device identifiers; and in some cases, your device's location

We also collect Machine Data that is generated by, collected by, or stored in products or equipment or any hardware or device interfacing with products or equipment. Examples could include items such as license, registration, location hours, diagnostic data, usage information.

2. How We Collect Personal Data

We collect Personal Data from a variety of sources, including:

Information We Collect Directly from You:

We collect Personal Data when you interact with us. You may provide Personal Data to us electronically, in writing, or verbally. Common interactions where you provide Personal Data to us include when you:

• Sign up for or purchase services or buy products and equipment
• Register for an account
• Use our online services, including our website
• Sign up to receive a newsletter
• Contact us for customer service purposes or register your warranty
• Apply for financing
• Respond to surveys

From Third Parties:

We receive Personal Data about you from third parties who provide it to us. Third parties include authorized dealerships and distributors, suppliers, insurance providers, your employer, credit reference agencies, and law enforcement or governmental authorities.

If you purchase or lease goods or services on credit, we generally collect Personal Data about you from you, credit bureaus, financial institutions and other creditors, your employer, and publicly available sources, to the extent permitted by Applicable Law.

We may also collect Personal Data from third party data suppliers, who enhance our files and help us better understand our customers.

3. How We Use Personal Data (the "Purposes")

We will Process Personal Data where we are satisfied that we have an appropriate legal basis. Common legal bases and purposes for processing Personal Data include the following, unless another legal basis applies under the requirements of country or product specific laws:

Processing to fulfill contractual obligations: We process personal data as required to fulfill our contractual obligations to you. This processing consists of:

• Collecting and using personal data to provide the requested products and services
• Delivering goods and services that you request
• For related services such as product delivery, maintenance, customer and product support and service (including warranty service), financing, leasing, and credit services
• Assessing your creditworthiness
• Servicing and collecting your account, responding to your related inquiries, processing your feedback, and providing you with support
• Providing you with general customer services and to respond to your queries and complaints in relation to our services
• Maintaining your access to related services and applications
• Sending you service communications regarding maintenance, availability, functionality, or other matters

Processing Where You Provide Consent: We process personal data based on your consent, which you may revoke at any time. This processing consists of:

• Sharing Personal Data with our authorized dealers, distributors, and/or merchants so that they can support you when you purchase a product or service
• Sharing Personal Data when you purchase or lease goods or services on credit
• Sharing Personal Data with suppliers
• Sharing Personal Data with authorized dealers and distributors for them to contact you with marketing information about Technoforge's products and services
• Marketing to you about our products and services, and to identify goods and services which we believe may be of interest to you
• To administer promotional events for which you sign-up or enter
• To provide other information that may be of interest, such as announcements, reminders, service outages, product improvement programs, and technical service bulletins

Processing to ensure compliance:

• We will Process Personal Data as required by Applicable Law or regulatory requirements that apply to Technoforge Industries.

Processing based on our legitimate interest: We may process Personal Data based on our legitimate interest, including as follows:

• To monitor, maintain, and improve our IT environment and the applications that our customers use and that we use to manage our services
• If necessary, we will Process Personal Data for the purposes of preventing or prosecuting criminal activities such as fraud and to assert or defend against legal claims
• We may pseudonymize/anonymize Personal Data to create data sets, which we use for our business purposes, including developing new products and services
• To evaluate your use of our services to assist with our development of new products and services, and to make improvements to our existing products and services

4. Why Personal Data is Shared by Technoforge

We share Personal Data in the manner and for the purposes described below and in accordance with this Privacy Statement and any transaction specific document, unless we have informed you otherwise or if the Processing is in conflict with Applicable Law:

• With the Technoforge Industries Group, where such sharing is helpful to provide you with our services or products or to manage our business
• With other companies to perform specialized or professional functions for us
• With third party service providers to assist us in providing information, products, or services to you, in conducting and managing our business, or in managing and improving our products or services
• With regulators and courts, to comply with all Applicable Laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies
• With authorized dealers and distributors so that they can support you
• With our partners, affiliates, or advertisers, we may share aggregate, statistical, or traffic pattern data
• If, in the future, we sell or transfer some or all of our business or assets to a third party, we may share information to a potential or actual third-party purchaser of our business or assets

5. Cookies and Similar Collection Technologies

Technical information that may also constitute personal data (your browser type, operating system, IP address, domain name) may be collected via cookies and other tracking technologies (such as transparent GIF files).

6. How to Access and Control your Personal Data

You have certain rights in relation to Personal Data, subject to certain exemptions and depending on your country/region, and in some cases dependent upon the Processing activity we are undertaking. If you have these rights in your country/region, and if you wish to access, correct, update, request deletion, request information, object, request restriction of processing, request data portability, or otherwise take action with respect to Personal Data, you can contact us using the contact details provided in Section 12 ("How to Contact Us") below.

If we have Processed Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any Processing we conducted prior to your withdrawal, nor will it affect Processing of Personal Data conducted in reliance on lawful processing grounds other than consent.

If you have any questions about Personal Data, please contact us using the contact details provided in Section 12 below. We may ask you for additional information to confirm your identity and for security purposes, before disclosing the Personal Data requested by you. In accordance with Applicable Law, we reserve the right to charge a fee where permitted by law, for instance if your request is unfounded or excessive.

Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information in order to fulfill your request. We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

You may unsubscribe from receiving marketing and promotional communications from us by unsubscribing at the appropriate link or writing to us at the contact information in Section 12 below. If you receive our email communications, you may also unsubscribe by clicking on the unsubscribe link included in each email. Please note that you may continue to receive transactional and account-related communications from us.

7. Information & Data Security

We have implemented and maintain appropriate technical and organizational security measures, policies, and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access of Personal Data.

8. Data Retention

We will store Personal Data for as long as is necessary for the purposes for which it was collected, as explained in this Privacy Statement or in any transaction specific document. In some circumstances we may store Personal Data for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements. In specific circumstances, we may store Personal Data for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to Personal Data or your dealings. Personal Data is retained in accordance with our record retention schedule and with applicable legal provisions. Subject to our record retention schedule and with applicable legal requirements, we will delete and/or anonymize Personal Data that are no longer needed.

9. Transferring Personal Data Globally

Technoforge Industries operates on a global basis. Accordingly, Personal Data may be transferred and stored in countries around the world including India and other countries where Technoforge Industries has offices, authorized dealers and distributors, or service providers. These locations often have different standards of data protection.

Technoforge Industries will take appropriate steps to ensure that transfers of Personal Data are in accordance with Applicable Law and carefully managed to protect your privacy rights and interests. We have established and implemented appropriate measures for the secure transfer and handling of personal data across borders.

Where we transfer Personal Data outside of Technoforge Industries or to third parties who help provide our products and services, we obtain contractual commitments from them to protect Personal Data.

Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Data is shared, and then only share Personal Data as appropriate.

10. Children's Privacy

The Technoforge Industries website and applications are not directed to children or adolescents, and we do not knowingly collect any Personal Data directly from children under the age of 18. If you believe that we are processing information pertaining to a child, please contact us using the information provided under the "How to Contact Us" section below so that we may investigate and restrict the data.

11. Changes to this Policy

From time to time, we may update this Statement to reflect new or different privacy practices. If we make changes, we will revise the "Last Updated" date at the bottom of this Statement.

12. How to Contact Us

Please contact us if you have any questions or comments about our privacy practices or this Privacy Statement: